Refund Policy

Members pay a fee to list an item for sale on bid4poultry.co.uk. Once an item has been listed and confirmed on bid4poultry.co.uk the listing fee and enhancement fees become payable upon invoicing (see Section 7 of the User Agreement).

If the item sells, sellers also pay the commission fee in accordance with our Schedule of Fees.

If an item does not sell or is cancelled early there is no commission fee to pay, however, the listing fee and any enhancement fees will not be refunded as the advertising of the item has taken place.

If the item sells but the buyer subsequently withdraws or does not pay for the item, and the seller has made all reasonable enquiries of the buyer to find out if they intend to pay or have attempted to pay and made all reasonable efforts to resolve the matter directly with the buyer, then after the expiry of 7 days of the buyer’s successful bid, the seller may apply to us to credit the seller’s account with the commission fee relating to that sale.

The decision as to whether to credit the seller’s account will be taken at our absolute discretion and taking into account all the circumstances on a case by case basis.

Buyers who fail to complete a transaction through non-payment will be dealt with in accordance with our Failure to Transact policy.

If you notice that an overpayment/underpayment has occurred on your account balance or on an invoice, you must contact us within 24 hours of the date of the invoice or of noticing the error. We will verify and if an error is confirmed a credit/debit will be made to your account balance, as appropriate.

This policy forms part of the User Agreement, and by accepting the User Agreement upon registration you confirm that you have read and understood this policy and agree to be bound by the terms and conditions contained within.